Privacy Policy for MeetChat

Effective Date: 2025-4-18
Last Updated: 2025-9-15

At MeetChat Team of CLBOM LLC, safeguarding your privacy is of utmost importance. We are dedicated to keeping your personal data secure while you engage with the MeetChat mobile app. This Privacy Policy details how we gather, utilize, share, and safeguard your information, as well as the rights you hold under data protection laws such as the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the General Data Protection Regulation (GDPR), and other applicable regulations.

By continuing to use MeetChat, you consent to the terms set forth in this policy. If you disagree with any part of it, we kindly ask that you discontinue using the app.

1. Information We Collect

Please Note: We do not collect sensitive contact information such as your phone number, physical address, or email address unless you explicitly provide it to us for a specific purpose (e.g., contacting support). We never collect your SMS messages, call logs, or contact list.

We collect two main categories of data:

Non-Personal Information:

This refers to data that does not directly identify you, including:

Device information (e.g., device type, operating system version, device ID, advertising identifiers)
Usage data (e.g., app activity, session duration, feature interactions)
Analytics data (e.g., crash reports, performance metrics)

Personal Information:

This comprises any data that can be used to identify you, including:

Account information (e.g., nickname, profile picture)
User settings and preferences
Communications content (e.g., chat messages when using our services)
Payment information (processed securely by Google Play)

2. How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and improve our services
To personalize your experience and content
To communicate important service updates and security alerts
To analyze usage patterns and optimize app performance
To prevent fraud, abuse, and security incidents
To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (For GDPR Compliance)

For our users in the European Economic Area (EEA) and United Kingdom (UK), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We rely on the following legal bases for processing:

Performance of a Contract: The processing of your Account Information, Communications Content, and Payment Information is necessary to provide you with the core functionalities of the MeetChat service, as outlined in our Terms of Service.
Consent: We rely on your explicit consent for processing data related to optional features, such as using your camera for profile pictures or enabling analytics and advertising identifiers for personalized advertising. You may withdraw your consent at any time through your device or app settings.
Legitimate Interests: We process Device Information, Usage Data, and Analytics Data for our legitimate interests in improving our services, ensuring network and information security, preventing fraud, and for administrative purposes.
Legal Obligation: We may process your data when necessary to comply with a legal obligation, such as retaining transaction records for accounting purposes.

4. Data Safety Disclosure

To ensure full transparency, this section provides a detailed overview of the data we collect and share, aligning with our disclosure on the Google Play Data Safety Section.

Data Type	Collected?	Purpose	Shared with Third Parties?
Device ID (e.g., Android Advertising ID)	Yes	Analytics, Fraud Prevention	Yes (Analytics/Ad Partners)
User ID (App-generated)	Yes	Account Management, Service Provision	No
Photos (Media)	Yes	Profile Pictures, Chat Features	No
Camera	Yes	Video Calls, Profile Pictures	No
Microphone	Yes	Audio Calls	No
Phone Number	No	N/A	N/A
Contacts	No	N/A	N/A
Email Address	Only if provided by user	Customer Support	No

5. Sharing Your Information

We do not sell your personal data. However, sharing may occur under specific circumstances:

With your consent:

We will share your data only when you have explicitly given us permission for specific purposes.

Service providers:

We collaborate with trusted third-party providers who assist in operating our service, including:

Cloud storage providers
Analytics services (e.g., Google Analytics)
Customer support platforms
Payment processors

All service providers are contractually bound to protect your data and prohibited from using it for any other purpose.

Legal requirements:

We may disclose data when required by law, such as in response to:

Valid court orders or subpoenas
Government investigations
Legal proceedings

Business transfers:

In the event of a merger, acquisition, or asset sale, your data may be transferred. We will ensure the receiving entity adheres to equivalent privacy standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention practices include:

Active user data: Retained while your account remains active
Transaction records: Maintained for 3 years for legal and accounting purposes
Backup data: Securely stored for 30 days before permanent deletion

We regularly review our data holdings and delete or anonymize information that is no longer needed.

7. Security Measures

We implement comprehensive security measures to protect your personal information, including:

Technical safeguards:

End-to-end encryption for sensitive communications
SSL/TLS encryption for all data transmissions to ensure security during transfer
Secure coding practices and vulnerability management

Organizational safeguards:

Strict access controls and authentication protocols
Employee privacy and security training
Incident response procedures
Data protection impact assessments

While we employ robust security measures, please understand that no digital system can guarantee absolute security. We encourage users to enable all available security features and report any concerns immediately.

8. User Rights

You have several important rights regarding your personal data:

Global rights:

Access: Request a copy of your personal data we hold
Correction: Update or correct inaccurate information
Deletion: Request erasure under certain conditions
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we use your data in specific circumstances

Region-specific rights:

California & Virginia Residents (CCPA/VCDPA):

Right to opt-out of "sale" or "sharing" of personal data
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information

EU/UK Residents (GDPR):

Right to withdraw consent for processing
Right to object to certain processing activities
Right to lodge a complaint with a supervisory authority in your member state if you believe our processing of your personal data violates the GDPR.

To exercise these rights, please contact us at connect@theclbom.com or through your account settings. We will respond to verifiable requests within 30 days as required by applicable law.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your residence, including the United States where our servers are located. We ensure appropriate safeguards are in place, including:

EU Standard Contractual Clauses for GDPR compliance
Data processing agreements with all third-party providers
Additional protections for sensitive data transfers

10. Third-Party Links and Services

Our app may contain links to third-party websites or integrate with external services. These services operate under their own privacy policies, and we encourage you to review them before interacting.

Notable third-party services we use include:

Google Play Billing: Processes in-app payments securely.
Google AdMob / Ad Services: Serves advertisements within the app.
Agora SDK: Provides the core audio and video call functionality.
Google Analytics: Helps us analyze app usage and performance.
Cloud Storage Providers (e.g., AWS, Google Cloud): Securely store user data and media.

11. Children's Privacy

MeetChat is not designed for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data without parental consent, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us may contact us at connect@theclbom.com for assistance.

12. Policy Updates

We may update this policy periodically to reflect:

Changes in our data practices
New legal requirements
Service modifications

Material changes will be communicated through:

In-app notifications

Continued use of MeetChat after changes take effect constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

Data Controller:
CLBOM LLC
626 W 1st St, Center, CO 81125 US

Data Protection Officer:
Henry Vance
Email: connect@theclbom.com

We commit to responding to all legitimate requests within the timeframes required by applicable law.